Careers
US Technical Support Engineer
El Segundo, Los Angeles
Where:
Focusrite Novation Inc. El Segundo, LA, USA
The role:
As a Technical Support Engineer, the applicant will be responsible for helping to maintain the high level of customer service we provide. They will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone and email, and working proactively to reduce the number of customer enquiries.
Core responsibilities:
- Act as focal point for pre/post sales and technical enquiries via phone, email and Live Chat relating to the Focusrite and Novation product lines.
- Recreate end-user setups to replicate issues reported in the field and submit bug reports to Focusrite UK headquarters.
- Work closely alongside worldwide support team members. Maintain daily contact and feedback to UK Technical Support team common issues and complaints reported from the US customer base.
- Monitor forum and social media posts for technical matters relating to Focusrite and Novation product lines and respond accordingly.
- Create and maintain technical articles and documents to help reduce the number of customer enquiries.
Abilities, skills and experience required:
- The ability and readiness to work well as part of a team
- Knowledge of MIDI control, audio interfaces, home/studio recording setups and music production
- Experience with Mac OS X and Windows systems
- DAW knowledge (e.g. Pro-Tools, Logic, Cubase)
- A polite and helpful phone manner
Full time | Permanent (starting September 2013)
El Segundo | CA | USA
Role description
This role has the principal responsibility for creating business driven by US retail customer demand in accordance with the agreed US business goals. This includes the creation and implementation of US-specific marketing plans that align with the broader global category plans. As manager of a growing US marketing team, this role will nurture the current US marketing team, further developing them into US marketing professionals. As a peer of the US Sales Director, and primary liaison with the HQ marketing team, this role is responsible for bringing modern US marketing intelligence to the direction of the US business.
Key responsibilities
- Working with Focusrite HQ to bring a modern marketing viewpoint to US management direction
- Influence the wider company social media strategy
- Strategise through in-depth analysis of local google analytics
- Create strategies to drive independent online user reviews
- Improve effectiveness of end-user and channel ecomms
- Manage and develop the US Marketing team
- Create and implement quarterly US marketing plans, as agreed with the US Focusrite Novation Inc. President, Marketing Manger and Sales Director
- Create and implement US-specific NPI plans, as agreed with the US team, relevant Marcomm category manager and Marketing Director
- Creation and overall responsibility for the US Marketing budget
- Creation and management of the US Artist and Public Relations strategy, in association with the global Artist and Public Relations team
- Maintain a consistent brand image whilst remaining territory-relevant
- Maintain consistent messaging throughout all promotional activities
- Documentation of successful US marketing tactics
- Commission US market research
Abilities and experience required
- Substantial experience in creating and managing a team of modern
- Clear understanding of the rudiments of digital marketing
- Google analytics
- Social media and online community behavior.
- Channel-based online marketing tactics
- Experience of both brand and channel-oriented marketing strategies
- MI / pro audio industry experience in the US beneficial, but not essential
- A passion for music production and/or performance beneficial
- An element of sales-oriented employment history
- Passionate yet constructive, even in a fast-paced work environment
- Great diplomacy, planning, and personnel development skills
- Data-driven analytical thinker
- Assertive, Confident and young at heart
- A strong work ethic
Full time | Permanent (starting Summer 2013)
High Wycombe | United Kingdom
Role Overview
This role assumes direct responsibility for the financial performance (both revenue and contribution) of the global Focusrite RedNet business. As the linchpin of the global RedNet team this individual will define and then implement, utilising the experience and passion of a wider team, the RedNet Sales and Marketing strategy, such that it achieves or exceeds the Sales plan.
Key Responsibilities
- Develop and implement the global RedNet Sales & Marketing strategy
- Develop annual RedNet sales budgets with revenue and contribution
- Deliver or exceed the planned revenue and contribution
- Run and disseminate re-forecasts based on up-to-date information
- Drive Sales Managers and Product Specialists to secure RedNet sales through the sales channel
- Work with the Product Manager to propagate knowledge of the RedNet system throughout the organisation and sales channel
- Work with the Marcomms Category Manager to ensure an effective marketing strategy is devised and realised
- Work with the Operations team to ensure that the right mix of products is available in the right locations at all times.
Skills and Experience:
- Sales and Marketing professional with 10+ years experience in selling to the Pro Audio / Broadcast / Live Sound / Post Production industries at a senior level
- Widely-recognized and trusted expert in these key industry sectors
- Proven Sales and Marketing track record
- Extensive contacts with key purchase decision makers in the industry
- Exceptional negotiation and communication skills
- Ability to resolve issues and overcome objections efficiently and diplomatically.
- Strong Pro Audio technical background
- Comfortable with regular international travel
Full time
High Wycombe
Job Description
Novation (and our sister brand, Focusrite) make a wide variety of music and pro audio products, from MIDI controller keyboards to high-end studio equipment. We’re looking for a great hardware and firmware design engineer to join our expanding team.
You'll work with us to specify, design, build and improve our products. You'll evaluate new technologies, adopt and refine new working practices, write bombproof firmware, and most importantly design high quality, cost effective mixed signal electronics.
Embedded within our creative instruments team, your primary focus will be on keyboards, synthesisers and controllers - but you’ll also review other designs and support the rest of the hardware team.
Skills & Requirements
An ideal candidate would be:
- Widely experienced in analogue, digital and mixed signal electronics
- Familiar with EMC, ESD and design for manufacture principles
- A solid C and assembly language firmware developer with a good knowledge of ARM
- Experienced in USB and other protocols
- An excellent designer, debugger and problem solver
- A great communicator - pragmatic, curious and flexible
- Passionate about electronics, music and sound!
About Focusrite Audio Engineering Ltd.
Focusrite is a great place to work. Employees enjoy:
- The satisfaction of completing lots of varied and interesting projects
- Delicious free lunch, snacks, breakfast and coffee
- Company hackdays and a spirit of innovation
- A relaxed atmosphere and flexible working hours
- A culture of continuous improvement and the chance to make a difference
We're an extremely ambitious team of musicians, engineers and artists - join us and help shape the future of music making!
12 Month Placement (Starting end July 2013)
High Wycombe | United Kingdom
Focusrite – Company and Community overview
Focusrite is one of the most prestigious companies in the field of pro audio and music making. As a young-at-heart and enthusiastic team, we enjoy a relatively flat hierarchy. Everyone can contribute to any area of the business. Focusrite really believe in hiring the best people, and as a consequence, making the best products – having fun in the process.
Role description
This role is within a highly-energetic Marketing Department, maintaining content on multiple websites and working with international offices to keep content up-to-date, accurate and interesting. This role will also be dealing directly with our Customers to provide valuable feedback to Sales, Marketing and Product Teams.
Core role responsibilities
- Online Customer Relationship Administration
- Work with Online Community Coordinator and Tech Support to listen to, and engage with our customers
- Feed back sentiment to Marketing and Product Managers
- Monitor and review content online
- Online Content Coordination
- Utilise a Content Management System (no coding required) to create and maintain multiple websites
- Identify opportunities for engaging web content
- Opportunity to learn and apply basic html
- Opportunity to learn about web statistics
- Active in coordinating web content for product launches and other campaigns
- Regular market research
Abilities and experience required
- Excellent written and verbal communication
- Keen interest in music making or production
- Interest in Online Marketing and Social Media
- Passion to work in a fast-paced environment
- Self-motivated and keen to work as part of a team
- Good planning and organisational skills
- Ability to work on multiple projects at one time
- A drive to work hard and play hard!
- Basic knowledge of html would be advantageous, but not essential
Permanent
High Wycombe
We're looking for an outstanding software developer to join our team, to work on a variety of projects across the Focusrite and Novation brands. We're hoping to find someone who can bring their software engineering experience and passion to our new projects, who also relishes the challenge of fixing fiendish bugs in legacy code.
You'll work with us to specify, design and build software and hardware products. You'll evaluate new technologies, adopt and refine new working practices; and most importantly write lucid, high performance, maintainable code which will form the backbone of new product ranges.
You'll also help us maintain our portfolio, from kernel-mode drivers to iOS apps (via embedded DSP algorithms, VST plugins and web applications) - but don't worry, we won't expect you to be an expert in all of them!
An ideal candidate would be:
- Widely experienced in audio, music and application software
- Master of a variety of programming languages, platforms and operating systems (C++, Windows, iOS, and Mac OS X experience essential, Cocoa and C# also desirable)
- An excellent designer, debugger and problem solver
- A great communicator
- Pragmatic, curious and flexible
- Passionate about programming, music and sound!
Permanent
High Wycombe, UK
If you don't see anything that quite suits your skill-set but you think we should know about you, especially if you have original and commercially viable product ideas (hard or software) or any other attribute you think we'd be mad to ignore.